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Homeland Security

CBP Seeks Help Desk Support

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Customs and Border Protection (CBP) has issued a Request for Information (RFI) for program and help desk management and technical staff to resolve reported incidents and service requests. CBP's Technical Support Center currently supports 60,000 internal customers and $160,000 external customers. Call volumes average 55,000 per month and emails average 500 per day. Sol. No. PR20048741. Respond by Sept. 21. Contact: Isabelle Nguyen, contracting officer, 202-344-3148.

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