General Dynamics Information Technology (GDIT) Inc., Falls Church, Virginia (N00039-21-D-5001), is awarded a $136,502,136 indefinitely-delivery/indefinite-quantity contract to support the consolidation of all Tier 1 information technology help desks and transition them to the managed service provider, GDIT. GDIT will provide service desk as a service using a knowledge-based solution, employing artificial intelligence, machine learning, predictive analytics and natural language processing. Fiscal 2021 operation and maintenance (Navy) funds will be used for obligations at the task order level. Concurrent with the award, the first task order will be issued in order to satisfy the minimum guarantee of $5,000 per the terms and conditions of the contract. Funding will expire at the end of the fiscal year. Work will be performed primarily in Bossier City, Louisiana (50%); and New Orleans, Louisiana (50%). Performance is expected to be completed by August 2025 if all options are exercised. This contract includes a one-year base ordering period and three one-year optional ordering periods, which if exercised, would bring the estimated cumulative value to $136,502,136. Pursuant to the Other Transactions Authority (OTA) of 10 U.S. Code 2371 for prototype projects, this contract is not competitively procured because this is a production contract following the successful completion of the OTA prototype effort that originated in 2019. The Naval Information Warfare Systems Command, San Diego, California, is the contracting activity.