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Passenger Convenience Trumping Security, TSA Field Official Says

Passenger Convenience Trumping Security, TSA Field Official Says
Homeland Security Secretary Jeh Johnson speaking at Dulles International Airport for the opening of an application center for PreCheck, a key risk-based security program managed by the Transportation and Security Administration. Photo: DHS

An emphasis on passenger convenience, low workforce morale, hesitancy of screening officers regarding physical contact with passengers to resolve alarms, and other factors help perpetuate aviation security risks, a Transportation Security Administration (TSA) official that oversees airport and airline compliance with transportation security regulations told a Senate committee on Tuesday.“Over the recent years the TSA has hired into leadership positions a number of former airline executives and others who place more emphasis on customer service and passenger wait times than…

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