
Despite repeated concerns of officer incompetence at Customs and Border Protection (CBP) security check points, the agency has demonstrated improvements in its training, according to a new Government Accountability Office (GAO) report (GAO-13-768R) released yesterday. Photo: CBP.gov GAO first made recommendations to CBP, a division of the Department of Homeland Security (DHS), in December 2011. CBP had improved training for its new officers, but GAO found that follow-up training for incumbent officers was lacking. GAO also determined that CBP did not have a…