Perspecta Enterprise Solutions LLC, San Antonio, Texas, was awarded a sole-source, firm-fixed-price contract (HT0011-22-F-0043) of $51,828,736 for Global Service Center support. This short-term bridge will allow the current vendor to provide the same level of service, and allow time for the Global Service Center mission to be transitioned to the newly-established Enterprise Information Technology Services Integrator that will be part of the first call order awarded against the Enterprise Information Technology Services blanket purchase agreement. This non-personal services contract provides 24/7/365 state-of-the-art management of the Defense Health Agency Global Service Center, infrastructure performance optimization, and transforming into a world-class customer advocate using data and methodologies to drive efficiencies and continuous process improvement. In order to streamline operations, the Defense Health Agency Global Service Center uses the Information Technology Infrastructure Library Version 3 framework to develop integrated processes that help ensure proper management of incidents, problems, and changes, as well as support functions such as cybersecurity (information assurance) and knowledge management. The period of performance is from May 15, 2022, to May 14, 2023. The place of performance is San Antonio, Texas. The Defense Health Agency Professional Services Contracting Division, Falls Church, Virginia, is the contracting activity. (Awarded May 14, 2022)
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