The Transportation Security Administration (TSA) has issued a Request for Proposals (RFP) from small businesses to establish, staff, operate, manage and maintain the TSA Contact Center (TCC). The TCC will use contractor-provided technology solutions to maximize the performance of the center. The center is the primary incoming portal from the public and receives inquiries from agency employees, private industry and other governmental organizations. Required capabilities include handling telephonic inquiries, responding to citizen emails, distributing claim and redress forms, tracking and…
TSA Issues RFP for Contact Center
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