The U.S. Citizenship and Immigration Service (USCIS) has issued a Request for Information (RFI) about how it can more effectively receive and respond to a wide array of customer inquiries, which amount to about four million annually through various modes. The agency also receives between six and seven million applications annually for immigration benefits. The current USCIS customer model is a traditional call center setting whereby staffers first access and obtain general information through an automated interactive voice response system. The agency is not wedded to the current call center model and wants to learn of, and consider, the newest, most innovative models of customer service. USCIS plans to use the information it obtains to shape future requirements with the goal of implementing new customer service models. Sol. No. CSDRFI. Respond by Aug. 1. Contact: Ralph Koehring, contracting specialist, 802-872-4645, [email protected].