Computer Sciences Corp. [CSC] received a potential $34 million task order from the Department of Homeland Security (DHS) to support the Information and Customer Service Division (ICSD) of the U.S. Citizenship and Immigration Services (USCIS). The contract, made under the DHS EAGLE program, has a six-month base period and four one-year options. It’s the second award of late CSC has won under EAGLE. Last month CSC announced a potential $53 million award, also in support of USCIS (TR2, Oct. 31). Under the latest award CSC will provide business process improvements, studies and analysis, information technology, enterprise communications, a local office initiative, a customer relationship interface system and support of the Eastern Telephone Center in New York City. The National Customer Service Center of the ICSD manages about 32,000 phone calls each day.
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